Aviation Safety Management System Manual

A Great Alternative: Our Aviation Safety Management System Manual

Our Aviation Safety Management System Manual is an excellent alternative to our Flight/Company Operations Manual for operators who either already have an existing operations manual or who need more basic and direct SMS procedures. In either case, we will provide the necessary forms and tools to help you implement an SMS, as well as the training needed to ensure everyone is knowledgeable about the new procedures.

We work with both large and small operators, so whether you have a fleet or a single aircraft, we will scale the Safety Management System so it is appropriate for your operation.

Process Overview for Our Aviation SMS Manual

After a brief phone interview, we will prepare an initial working draft of the manual. Online consultation is available for further revisions. We will then provide a Review Draft of the manual, along with electronic versions of the forms. After your review any further revisions will be made and the manual finalized.

Manual Outline

Section 1 Safety Management System

Basic procedures of our SMS, as well as the SMS-related duties of key personnel. Each form is described in detail, including the procedure to follow when submitting it.

Section 2 SMS Forms

Sample forms are provided. Electronic versions will also be provided to print and/or distribute within your operation.

Section 3 Company Directives

All updated procedures based on feedback and data from the SMS. These should be compiled by the operator to assist in updating operations manuals.


Operator-developed Appendices may be included.

Next Step

Contact us for a quote!

Frequently Asked Questions about Our Aviation Safety Management System Manual

Do you have an off-the-shelf manual?

While there may be common elements between each operators’ manual, the intent of the manual is to reflect your particular operation. Therefore, the manual will be unique. An auditor will be able to determine if an operator has a boilerplate manual that does not specifically describe their operation.

Who will need to attend the online meetings?

Typically, we coordinate with one individual assigned to develop the Flight Operations Manual. However, we suggest that additional personnel familiar with the content to be covered attend those sessions, if available. (For example, the Director of Maintenance should attend any meetings on maintenance procedures).

Are there any subscription fees or recurring costs?

We do offer a Reissue Service, typically provided every 1 – 2 years for a fixed fee. We will update the manual according to the latest IS-BAO standards and protocols, best practices, and regulatory changes. Any additional revisions you may have will be charged at an hourly rate.

I want to implement a Safety Management System / Flight Operations Manual, but I don’t want to pursue IS-BAO registration at this time. Can I still order an FOM?

We can still work with you to develop procedures that meet your needs. We start with an IS-BAO compliant manual, but we can remove any items that you choose not to incorporate. However, these items will need to be addressed if you plan on conducting an IS-BAO audit in the future.

How long does development take?

We work around your schedule, so the development time will vary from operator to operator. However, the average development time is usually 1 – 3 months, which includes the online sessions, time for you to review the document, and additional revisions, if needed.

How soon after the manual is developed can I schedule an IS-BAO audit?

Unless you have specific regulatory/civil aviation authority requirements, this is entirely up to you. To ensure you are fully prepared, we highly recommend that you take time to familiarize everyone in your department with the new manual and procedures.

We already have an operations manual, but it is outdated or does not meet our requirements. What kind of options do I have?

We recommend starting over with our document, as we regularly update it to ensure it meets current IS-BAO protocols and regulatory requirements. If there are certain sections of your manual you would like to retain, we can incorporate them into the new manual.

We already have an existing manual that is serving our needs. We want to develop and implement an SMS. What is the best method?

We can provide SMS procedures through a standalone manual, however we encourage operators to include these procedures in their existing operations manual. SMS is an integrated approach to identifying and managing risks and involves the entire department.

How do we revise the manual in between reissues?

You can send us revisions at any time. These revisions will be invoiced at an hourly rate. Alternatively, you can use the Company Directive process outlined in your manual. During the next Reissue, these Company Directives will be incorporated into the appropriate sections of the manual.

I want to develop a manual, but I also don’t want to limit the flexibility of our operation. How can I do this?

Generally, IS-BAO only outlines the items an operator needs to address and does not specify how this is to be accomplished. In many cases, as long as an operator meets the requirements of the State of Registry, they will meet the IS-BAO requirements. Additionally, IS-BAO provides a deviation process, so you may deviate from your manual as long as a risk assessment and analysis is conducted and the deviation is in accordance with any applicable regulations.

We use another vendor’s software to manage our SMS functions. Are you able to write the manual to this software?

The SMS section of the manual describes general procedures and concepts rather than explicit instructions to complete a form, submit a flight risk assessment tool, etc. However, we are able to modify this section to describe the system you have in place, whether paper-based or electronic.

We operate aircraft on multiple registries. Can we have a single manual for all of them?

As long as the appropriate civil aviation authorities have approved it, we can develop the manual to accommodate multiple registries. We have already done this with several operators, across many different registries, including U.S./Bermuda, Bermuda/Cayman, and Bermuda/South Africa.

We already have enough paperwork. Why do we need additional forms?

The new forms may seem demanding, but they only need to be completed consistently, not constantly.